How is Pluto different from other food delivery companies?

Written by: Akhila Thirumala - Co. Pluto Delivery

June 25, 2020

TL;DR

Some ways Pluto is different from other food delivery systems is because the restaurants which are sourced from are all locally owned and of high-quality. Drivers for Pluto are highly trained and compensated on average more than other companies. The customer experience is revolutionary because of the integration of foodie culture, biodegradable packaging, support of the local community, and various safety features on the delivery. 

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Restaurants 

Pluto only sources from a handful of local restaurants to maintain quality. The restaurants are handpicked by foodies and critics. In fact, recommendations made by food critics and foodies are the only ways restaurants are featured! Pluto doesn’t take any percentage of a restaurant order, unlike UberEats and Doordash, which take twenty to thirty percent of a restaurant’s order. Pluto Delivery strives to capture the local flavor and provide people with actual sustenance. 

Drivers 

Drivers who work for Pluto Delivery are compensated more per order payment on average compared to other food delivery companies. Drivers have thorough training, ranging from app training to customer service. Due to the COVID-19 pandemic, this process has been adapted to an online database. Because quality is important to Pluto, only drivers who have a background in customer service, for example an ex hotel valet worker, and an exceptional track record are considered for the job. Drivers also are more understanding of food handling and deliver your food to you in perfect condition. 

Customer experience 

Foodie Culture 

Foodies are the backbone of Pluto Delivery because they know local restaurants, ingredients, cooking styles, and prioritize quality. All these values are pillars of foodie culture and coincidentally the pillars of Pluto Delivery. Pluto uses foodie culture to support foodie culture. 

 

Packaging 

The packaging is made from sugarcane, a biodegradable, compostable and eco-friendly material. It’s harvested and regrows, fully, every year, capturing more CO2 from the atmosphere. Because it regenerates, it’s a renewable material that will never run out. Sugarcane helps bring nutrients back to the soil it’s planted on, even depleted pastureland. It’s a material that goes beyond not doing harm and actually does some good. 

 

Supporting Local Community 

Pluto’s delivery model allows it to pass on major savings to restaurant partners, which means that they make an average of 30% more using Pluto over other platforms. This system helps small and local businesses struggling in a world oversaturated with fast food chains. 

 

Safety Features 

The packaging Pluto sends out has tamper proof stickers. These innovative stickers help the customers easily identify if their packages have been messed with. The stickers also prevent drivers from opening the package, knowing there will be repercussions. Above all, these tamper proof stickers are the perfect tool for sanitary safety, ensuring that everything is sealed and protected. 

Another feature Pluto has implemented into their delivery to maintain safety is the requirement of a restaurant worker to take a picture of the food after being prepared and send it to the customer. This allows users to compare food before and after the delivery. This feature further prevents drivers from tampering with packages and ensures the safety of the customer.